Marmorat Return & Refund Policy

1. Return Window and Eligibility: We want you to be fully satisfied with your purchase. If a product does not meet your expectations, you may request a return under the following conditions: Timeframe: Return requests must be initiated within 30 days of the delivery date. Condition: Items must be in new, unused, and resalable condition, with all original packaging, manuals, and accessories included. Proof of Purchase: A valid receipt or order number is required for all returns.
2. Non-Returnable Items: To ensure safety and quality standards, the following items cannot be returned: Machines & Electric Hand Tools: These items are not eligible for return to Marmorat. Please refer to the manufacturer's specific return and warranty policies. All warranty issues must be handled directly with the manufacturer. Chemicals & Adhesives: Due to safety regulations and shelf-life sensitivity, we do not accept returns on hazmat products, liquids, or adhesives. Used or Installed Tools: Any tool that has been used, installed, or shows signs of wear. Special & Custom Orders: Non-stock products, custom-fabricated items, or drop-shipped orders. Clearance Items: All sales on "Clearance" or "Final Sale" products are final.
3. Return Process (RMA Required): To ensure your refund is processed quickly, please follow these steps: Request an RMA: You must contact us at orders@marmorat.net to obtain a Return Merchandise Authorization (RMA) number before shipping any items back. Unauthorized Returns: Packages sent without an RMA number will not be accepted and may be returned to the sender at their expense. Shipping Costs: Customers must pay shipping charges on all returns. Upon receipt and inspection of the product return, Marmorat will issue a refund on shipping charges if it is proven that there was a shipping error on our part or the product was defective.
4. Restocking Fees and Refunds Restocking Fee: All eligible non-defective returns are subject to a 15% to 20% restocking fee to cover inspection and processing. Original Shipping: Original shipping and handling charges are non-refundable. Refund Method: Approved refunds will be issued to the original payment method within 7–10 business days after the item is received and inspected at our warehouse. Refund Calculation: If approved, you will be automatically refunded on your original payment method, minus a 3% credit card processing fee and the applicable restocking fee. Alternative Store Credit: As a courtesy, we can alternatively offer you 100% store credit toward a future purchase on our website, waiving the credit card and restocking fees.
5. Damaged or Defective Items Report Promptly: If you receive a damaged or defective product, you must notify us within 2 business days of receipt. Resolution: For verified manufacturing defects or shipping errors, we will provide a replacement or full refund (including shipping) at no additional cost to you.